Thank you for purchasing from Fairway Green Publishing. We want every customer to be satisfied with their order. Please review our return and refund policy before making a purchase.
Printed Books
Printed books may be returned within 30 days of delivery.
To qualify for a return, the book must be:
Unread and unused
Free from writing, stains, tears, or damage
In its original condition
Returned with proof of purchase
Customers are responsible for return shipping costs unless the book arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect book, contact us within 7 days of delivery. Include:
After reviewing the request, we may offer a replacement or refund at no additional cost.
Digital Books and Downloads
Because digital books and downloadable products are delivered immediately, all digital sales are final and nonrefundable once the file has been accessed or downloaded.
A replacement file or refund may be considered when:
The customer receives the wrong file
The file is corrupted or cannot be opened
A duplicate charge occurred
A refund is required by applicable law
Customers should contact us if they experience a technical issue so we can help correct the problem.
Personalized or Signed Books
Personalized, autographed, custom-made, or specially ordered books cannot be returned unless they arrive damaged, defective, or incorrect.
Sale and Clearance Items
Sale, promotional, discounted, and clearance items are final sale unless they arrive damaged, defective, or incorrect.
Return Approval
Contact Fairway Green Publishing before mailing a return. Items returned without prior approval may not qualify for a refund.
Please do not send returns to a printer, distributor, or fulfillment company unless we provide specific instructions.
Refund Processing
Once the returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 7 to 10 business days. Your bank or credit card provider may require additional time to post the refund.
Refused or Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect address, refusal of delivery, or failure to collect the package may be refunded after return shipping and related costs are deducted.
Order Cancellations
Orders may be canceled before they enter printing, processing, or shipment.
Once an order has been printed, processed, shipped, personalized, or digitally delivered, it may no longer be eligible for cancellation.
Purchases From Other Retailers
Books purchased through Amazon, Barnes & Noble, another bookstore, or a third-party retailer must be returned through the original seller and are subject to that retailer’s return policy.
Contact Us
To request a return, replacement, or refund, contact:
Fairway Green Publishing
Website: fairwaygreenbooks.com
Email: [Insert customer-service email address]
Please include your name, order number, purchase date, and reason for the request.
Policy Changes
Fairway Green Publishing may update this policy when necessary. Changes will be posted on this page with a revised effective date.
This policy does not limit any consumer rights required by applicable law.
